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Puronics FAQs

Whether you're looking for information on our water treatment products, pricing, or qualifications, you'll find the answers you need here or just simply contact us.

WHOLE-HOUSE SYSTEMS FAQ’S

What maintenance is required?

For systems with a 10-inch tank using our SilverShield® HYgene® carbon filter, you'll need a filter change every 112,500 gallons, or roughly every 12-18 months for a family of four. Systems with an 8-inch tank require a change every 75,000 gallons, while those with a 12-inch tank need one every 150,000 gallons. Our iGen® series will tell you when to change the filter with a “Call for service” message. For older systems, you'll have to guess when to do maintenance based on your family size and water use. Also, remember to refill the salt in salt-backflushing systems, keeping the tank at least half full.

How long does the filter media last?

ChloroShield™ Clearess® filters last up to 20 years. SilverShield® HYgene® filters need replacing after 112,500 gallons. For Clarius™ and Goodspring™ systems, change the Purifex® media when you change the SilverShield® HYgene®. In 10” Goodspring™ systems with ScaleMax™, replace ScaleMax™ every 5 years or after 375,000 gallons. In 13” Goodspring™ systems with ScaleMax™, it’s every 6 years or 500,000 gallons. The iGen® series tells you when to change filters with a “Call for service” alert. Without an iGen® valve, you’ll have to guess when to do maintenance based on water usage.

Why does my system need maintenance??

To keep your water filtering properly, it's important to do regular maintenance. This ensures your system keeps giving you high-quality water.

DRINKING WATER SYSTEMS FAQ’S

What maintenance is required?

Change the pre- and post-filters every year and the membrane every 3 to 5 years.

How long do the filters last?

Replace pre- and post-filters yearly and the membrane every 3 to 5 years.

Why does my system need maintenance?

To keep working well, filters need changing regularly. This keeps your water quality high.

Have more questions?

If you don't see the answer to your question, please don't hesitate to reach out to us directly. We're here to help, and we're always happy to answer any questions you may have.

We are honored to have won our consumers' trust.

We are proud to have earned the trust and confidence of our customers through our commitment to excellence and exceptional service.

Amy

Homeowner, Pharr

Technician was knowledgeable... Excellent service.
Craig

Homeowner, McAllen

Very professional, polite, and thorough
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